Cisco Live 26: Customer Experience, AI & Resilient Operations | Eric Knipp & Sarbjeet Johal
At Cisco Live 2026, Sarbjeet Johal speaks with Eric Knipp, Cisco’s SVP and General Manager of Customer Experience, about the announcements shaping Cisco’s customer experience business and the work of bringing new capabilities into production.
Customer experience, security, and partner services
The discussion explores Cisco’s customer experience philosophy, Cisco IQ, and Cisco Cloud Control. Johal and Knipp also examine the connections between security and customer experience, the role of professional services, and how playbooks and APIs can support partners.
From automation to resilient operations
The conversation turns to practitioner training, network as code, and the relationship between agentic AI, APIs, and automation. Digital twins and systems economics round out the discussion, connecting technical capabilities with operational resilience and the journey from planning to production.
Explore the conversation
- 00:54 — Cisco’s customer experience philosophy
- 02:12 — Cisco IQ and Cisco Cloud Control
- 08:35 — APIs and partner extensions
- 14:40 — Agentic AI, APIs, and automation
- 16:20 — Digital twins for resilient operations
- 18:20 — Planning to production
Video published on YouTube on June 13, 2026. Watch the original conversation on YouTube.