AI in Customer Experience | Raj Balasundaram at Verint Engage 2025
October 2, 2025
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Sarbjeet Johal speaks with Raj Balasundaram, GVP of AI Innovations at Verint, during Verint Engage 2025 in Orlando.
Their discussion explores AI in CX workflows, domain-specific requirements, agentic use cases, data compliance, and the human considerations that make customer experience distinctive.
Video published on YouTube on October 2, 2025. Watch the original video on YouTube.